Privacy Policy

Last updated November 01, 2025

Summary of Key Points

  • We process personal information needed to provide services, improve operations, communicate with users, prevent fraud, and comply with legal obligations.
  • We do not process sensitive personal information.
  • We do not share information with third parties for commercial purposes.
  • No electronic transmission over the Internet can be guaranteed to be 100% secure.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register, express interest in our products or services, participate in activities, or otherwise contact us. The personal information we collect may include:

  • Names, phone numbers, email addresses, mailing addresses
  • Usernames, passwords, and authentication data
  • Billing addresses and debit/credit card numbers

Payment processing is handled by Authorize.net. You must provide accurate, complete information and notify us of any changes.

2. How Do We Process Your Information?

We process your information for the following purposes:

  • Account creation and authentication
  • Service delivery and support
  • Responding to user inquiries
  • Protecting vital individual interests
  • Preventing fraud and ensuring platform security
  • Complying with legal obligations

3. Legal Bases for Processing

We rely on the following legal bases to process your personal information: user consent, contractual necessity, legal compliance obligations, and vital interest protection. Canadian users may have implied consent options in specific circumstances.

4. When and With Whom Do We Share Your Information?

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. Information may be shared in the following limited circumstances:

  • Business Transfers: During mergers, asset sales, or acquisitions.
  • Service Providers: Payment data is handled by service providers under written contracts.

5. Cookies and Tracking Technologies

We use cookies and tracking technologies to maintain security, prevent crashes, save preferences, and enable basic functions. Third-party analytics and advertising partners may use tracking for targeted ads and abandoned cart reminders. You may opt out under applicable US state privacy laws.

6. International Data Transfers

Our servers are US-based. Data may be transferred internationally to third parties. We commit to protecting information in accordance with this Privacy Notice and applicable law for EEA, UK, and Swiss residents.

7. How Long Do We Keep Your Information?

We retain your information as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required by law. The maximum retention period is twelve months after account termination, after which data is deleted or anonymized.

8. How Do We Keep Your Information Safe?

We implement appropriate and reasonable technical and organizational security measures to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

9. Children's Privacy

We do not knowingly collect data from persons under 18. Users must be adults or have parental consent. Any discovered child data triggers account deactivation and prompt deletion.

10. Do-Not-Track Signals

We do not currently respond to DNT browser signals due to the lack of a uniform technological standard.

11. Your Privacy Rights

EEA, UK, Switzerland & Canada

Residents may request:

  • Access and copies of personal information
  • Rectification or erasure
  • Processing restrictions and data portability
  • Exemption from automated decision-making
  • EEA/UK residents may file complaints with relevant data protection authorities
  • Swiss residents may contact the Federal Data Protection Commissioner

US State Residents

Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia have rights to:

  • Know whether data is being processed
  • Access and correct personal data
  • Request deletion and obtain data copies
  • Opt out of targeted advertising and profiling
  • Receive non-discrimination for exercising rights

12. Account Management

You can update your account information by logging into your account settings. Upon termination requests, we will deactivate or delete your account but may retain certain information to prevent fraud, assist with investigations, or comply with applicable legal requirements.

13. Policy Updates

We may update this notice as needed for legal compliance. Material changes will be communicated through prominent posting or direct communication, with the revised date noted at the top of this page.

14. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us:

SNAP Solutions LLC (DonationXchange)

100 S Ashley Dr Suite 600

Tampa, FL 33602

United States

Email: support@donationx.org

Web: www.donationx.org